WE PROVIDE A FULL REFUND OR EXCHANGE THE PRODUCT IN THE FOLLOWING CASES:
- There is a technical error preventing the customer from using our software, and our technical support team was unable to fix the error within a month, or unable to suggest a temporary solution.
- The customer purchased a wrong product, and then purchased the right product from our company within 30 days. We can then offer a replacement or a refund for the wrong product.
- The customer has been double charged due to the system problem of the third party payment platform.
WE RESERVE THE RIGHT TO DECLINE REFUND REQUESTS IN THE FOLLOWING CASES:
- The customer requested a refund due to a technical error, but did not provide our technical support team with detailed information about this error, such as screenshots of error messages, log files, detailed descriptions of their actions, file samples, etc.
- The reasons preventing the customer from using the software or causing their dissatisfaction are clearly stated on our website. (e.g. the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).
- The customer informs us about changing their decision to buy the software, saying they have uninstalled it and is not going to use it without giving any particular reasons.
- The customer accidentally placed more than one order for the same product.