English
English Français Deutsch Italiano Polska Čeština Nederlands Español Português Türkçe
DownloadDownload OrderOrder
DownloadDownload OrderOrder

PhotoGlory Refund Policy

PhotoGlory has a trial version that can be downloaded directly from our website. By using this "try-before-you-buy" version, you can make sure that it is compatible with your computer system and satisfies all your requirements before purchasing the full version.

If you experience a problem with our software, you should contact the customer service providing your order number and the details of the problem. You will receive a fast and competent answer from our technical support team within one business day.

If you are not satisfied with the purchased software, please find our refund policy below.

WE PROVIDE A FULL REFUND OR EXCHANGE THE PRODUCT IN THE FOLLOWING CASES:

  • There is a technical error preventing the customer from using our software, and our technical support team was unable to fix the error within a month, or unable to suggest a temporary solution.
  • The customer purchased a wrong product, and then purchased the right product from our company within 30 days. We can then offer a replacement or a refund for the wrong product.
  • The customer has been double charged due to the system problem of the third party payment platform.

WE RESERVE THE RIGHT TO DECLINE REFUND REQUESTS IN THE FOLLOWING CASES:

  • The customer requested a refund due to a technical error, but did not provide our technical support team with detailed information about this error, such as screenshots of error messages, log files, detailed descriptions of their actions, file samples, etc.
  • The reasons preventing the customer from using the software or causing their dissatisfaction are clearly stated on our website. (e.g. the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).
  • The customer informs us about changing their decision to buy the software, saying they have uninstalled it and is not going to use it without giving any particular reasons.
  • The customer accidentally placed more than one order for the same product.